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Posts Tagged ‘User Experience’

Summary of User Research Methodology

2021年11月9日 留下评论

Recently I am reading the book 用户体验:理论与实践(新编21世纪心理学系列教材)User Experience: Theory and Practice.

In this textbook, the very important methodology in user experience is user research Methodology. In Chapter 3, user research methods are explained in detail. These common methods are questionnaire, observation, interviews, focus groups, portrait and experimental method. I am now teaching another bilingual course Human Factors and Ergonomics in Consumer Product Design this term. In Chapter 1 and 3, common research methodologies and contextual data gathering smart product design methods are mentioned. Common research methodologies such as surveys, one-on-one interviews, focus groups, contextual inquiry, comparative analysis, usability testing and observational research are presented in one table. Contextual data gathering smart product design methods such as field study user observation (Preece et al. 1994), identify stakeholders (Taylor 1990), survey of existing users (Preece et al. 1994), context of use analysis (Thomas and Bevan 1995; Maguire 2001a, 2001b), diary keeping (Poulson, Ashby, and Richardson 1996) and task analysis (Kirwan and Ainsworth 1992) are illustrated in another table. Many of these methods are included in user research methodology. But these methods are not explained and elaborated in detail. In order to give us a global and total review on these important user research methodologies, I will have a summary to illustrate them within later posts.

The Relationship between Usability and User Experience

2021年10月1日 留下评论

Recently I am reading the book 用户体验:理论与实践(新编21世纪心理学系列教材)User Experience: Theory and Practice written by Liezhong Ge and Wei Xu. It is a textbook on user experience that combines theory and practice with the concepts, processes, activities and methods of “user-centered design”. Numerous user experience design principles and methods are introduced. Various examples of user research, design, evaluation and application are fully displayed in this book. So I strongly recommend that people who are in the research of user experience should read this textbook.

In the first chapter, I really understand the relationship between usability and user experience. I have mentioned about the concept of usability in the post An Introduction to Usability.

The international standard on ergonomics of human-system interaction, ISO 9241-210, defines user experience as “a person’s perceptions and responses that result from the use or anticipated use of a product, system or service”.

UPA 2010 defines user experience as “every aspect of the user’s interaction with a product, service, or company that make up the user’s perceptions of the whole”.

User experience expands the orientation or understanding of product usability from the following three aspects:

The use of the product is no longer simply the use in the real state, but also includes user’s imaginary use.

User’s attention to the product even includes product service, the brand of the company where the product is located, not just the function of the product.

User experience of the product covers three different levels of beauty, value and emotion, rather than a single satisfactory experience.

It can be seen that user experience is based on the concept of product usability, user-centered, and a higher level of requirements for product functions, operations and related services, and company brands. Therefore, product usability is the core content of user experience, while user experience is the expansion or extension of product usability.

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